1. What dictation capturing options does your medical transcription service offer?
You have the option of either dictating directly into our dial-in dictation servers via toll free telephone line or you may use digital handheld recorders.

2. What hours does your toll free dictation system operate?
Our dictation systems are accessible 24x7 and you may dictate from anywhere at anytime using a touch-tone phone as well as cell phone.

3. Which digital handheld recorder do you recommend and how much it costs?
We recommend digital recorders that are very easy to use and are competitively priced from Olympus (model: DS330), Uher (model: DH10), Sony, Voice IT, etc. Their prices range from approximately $120 to $350.

4. How do we transfer the dictation to you?
If you intend to use toll free dial-in systems, your dictations become accessible to our transcriptionists the moment you hang up the line. If you prefer using handheld recorders, we will provide our medical transcription software MT Auto File Transfer, which automatically uploads the dictation from your local computer to our secure FTP servers.

5. Do you have any redundancies for your dictation servers and FTP servers?
Our servers are built with fault tolerance – mirrored drives. A redundant system is ready in case of failure. A backup system is also ready offsite in case primary system fails.

6. What equipment do we need at our end?
You will need a computer with Windows 98 or higher operating system with Internet Explorer 5.5 version and above. You will need broad band Internet connection for faster uploading of dictations when using handheld recorders.

7. Are your medical transcription service HIPAA compliant?
Yes, we have implemented technical and administrative measures to safeguard the confidentiality and personal health information of the patients. Please click here to know more about our implementation of HIPAA compliance measures.

8. What will be the turn-around time of medical transcriptions?
General transcription of charts will be available for your review/printing before 9 AM the following day, which is less than 24 hours turn-around time.

9. Do you take up STAT work?
Yes, we do take up STAT work at a slightly premium price.

10. How are your fees based on?
Our fees are normally based on per line, but we also offer quote per page, per minute of dictation, etc., depending on client requirements.

11. Does your transcription staff sign non-disclosure and confidentiality agreements?
Yes, all our transcriptionists as well as supporting staff need to sign non-disclosure and confidentiality agreements before they take employment with us and it will be in effect two years post their disassociation from our company.

12. What medical transcription quality measures you have in place?
We have two levels of word-by-word quality check by senior editors and proofers after the dictations are transcribed by our transcriptionists. They are checked for errors, omissions, formatting, etc., before they are uploaded.

13. Do you sub-contract our transcription work?
No, all your transcription is handled in-house at our office and hence we have better security measures and better control over patient information.

Medical Transcription faq Medical Transcription faq Medical Transcription faq Medical Transcription faq